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Level 7 Diploma in Delivery of Business Support Services Survey

Level 7 Diploma in Delivery of Business Support Services Survey

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This short survey helps us to gather your views on the Level 7 Diploma in Delivery of Business Support Services qualification to make sure that it remains fit for purpose and that support for its continued availability and use is evident.

Your comments help to ensure our qualifications continue to meet their intended aim and support users to progress in their personal development.

It should take no longer than 5 minutes to complete and your feedback is greatly appreciated in helping us to continually improve the qualifications offered by SFEDI Awards.

If you have any questions regarding this survey please feel free to contact a member of the team at [email protected] or on 0845 224 5928.
Which best describes you?

Your Details
Name
Organisation Name
Contact Email
Qualification Aim
The following questions relate to the stated aim of: supporting the development of the skills to deliver and develop effective business and enterprise support services, with a particular emphasis on the use of telephone and social media in the delivery of support services.
To what extent do you feel that the qualification meets its stated aim?
- Completely
- Partially
- Not Sure
- Not at all
If you answered either partially, not sure or not at all, what do you feel needs changing within the qualification to help it to meet its stated aim?
Qualification Use
The following questions relate to how the qualification is used within your centre
What age groups do you deliver the qualification to? (select all that apply)
- Pre - 16
- 16 - 18
- 19+
What types of learners do you deliver the qualification to? (select all that apply)
- Employed
- FE students
- HE students
- Prisoners
- School students
- Unemployed
- Other
Other (please list)
What are the outcomes achieved by learners undertaking this qualification? (select all that apply)
- Employed
- Further learning
- No outcome
- Unsure
- Other
Other (please list)
In the next 12 months how do you see your levels of delivery of this qualification changing?
- Remaining the same
- Increasing
- Decreasing
- Stopping
If you selected decreasing or stopping, why is this the case?
- No longer required due to contract changes
- No longer required due to change in learner type
- Replaced with alternative provision
- Moved to an alternative service provider
- Other
Other (please list)
Equality and Diversity
It is important that our qualifications do not introduce potential barriers and that they are accessible for all who wish to undertake them. The following questions relate to accessibility and equality and diversity issues
Do you feel that the qualification has produced unintended barriers to entry for learners with additional support needs who wish to undertake it?
- Yes
- No
- Unsure
If you answered yes please provide your reasons and what you feel needs to be changed to address these barriers
Do you feel the qualification restricts access to people of different beliefs, staff, directors, beneficiaries, trainees, learners, disabled and non disabled persons, people of different sexual orientation, people of different political opinion, those with dependents and those without, service users regardless of age, gender, marital status, race, financial circumstance or other criteria?
- Yes
- No
- Unsure
If you answered yes please provide your reasons and what you feel needs to be changed to address this
Other Comments
Please tell us of any other factors relating to the qualification, your use of the qualification or any other changes or support you would like to see in relation to this qualification

Your Details
Name
Name of the organisation you undertook the qualification with
Contact Email
Qualification Aim
The following questions relate to the stated aim of: supporting the development of the skills to deliver and develop effective business and enterprise support services, with a particular emphasis on the use of telephone and social media in the delivery of support services.
To what extent do you feel that the qualification meets its stated aim?
- Completely
- Partially
- Not Sure
- Not at all
If you answered either partially, not sure or not at all, what do you feel needs changing within the qualification to help it to meet its stated aim?
What outcome did the qualification support you with? (select all that apply)
- Employed
- Further learning
- No outcome
- Other
Equality and Diversity
It is important that our qualifications do not introduce potential barriers and that they are accessible for all who wish to undertake them. The following questions relate to accessibility and equality and diversity issues
Do you feel that the qualification has produced unintended barriers to entry for learners with additional support needs who wish to undertake it?
- Yes
- No
- Unsure
If you answered yes please provide your reasons and what you feel needs to be changed to address these barriers
Do you feel the qualification restricts access to people of different beliefs, staff, directors, beneficiaries, trainees, learners, disabled and non disabled persons, people of different sexual orientation, people of different political opinion, those with dependents and those without, service users regardless of age, gender, marital status, race, financial circumstance or other criteria?
- Yes
- No
- Unsure
If you answered yes please provide your reasons and what you feel needs to be changed to address this
Other Comments
Please tell us of any other factors relating to the qualification, your use of the qualification or any other changes or support you would like to see in relation to this qualification

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