This qualification is for Business Support Professionals who wish to develop the skills to deliver and develop effective business and enterprise support services, with a particular emphasis on the use of telephone and virtual channels in the delivery of support services.
Overview
| Regulator | OfQual |
| Qualification Framework | RQF |
| Qualification Reference Number | 610/4064/2 |
| Qualification Level | 5 |
| Credit Value | 26 credits |
| Guided Learning (Hours) | 88 hours |
| Total Qualification Time (Hours) | 260 hours |
| Duration | Completion within 2 years |
| Structure | 4 mandatory units |
| Age Groups | 19+ |
| Entry Requirements | There are no formal entry requirements for this qualification however, in order to benefit from the qualification; learners should possess communication skills sufficient to allow them to address the assessment requirements. |
| First Date for Registrations | April 9, 2024 |
| Last Date for Starts | March 31, 2027 |
| Delivery Staff Requirements | The assessment and internal quality assurance qualifications are required to deliver this qualification. If you are unable to provide evidence of the achievement of these qualifications you can submit alternative evidence, eg. reports from other Awarding Organisations that have previously viewed evidence, alongside the completion of the appropriate competency statement for the role you wish to complete accessed below: |
| IOEE Studying Membership Eligible | Yes |
| SFEDI Directory Eligible | Yes |
| Registration Fee | Download Fees and Prices List |
Documentation
Below you will find the unit specification for the qualification setting out both the structure of the qualification and also the content of the units contained
Level 5 Certificate in Delivery of Business and Enterprise Support Services
For additional guides that will support the delivery of the qualification click here