The Level 5 Certificate in Delivery of Business and Support Services focuses on those business support professionals who wish to develop the skills to deliver and develop effective business and enterprise support services, with a particular emphasis on the use of telephone and social media in the delivery of support services.

For existing centres who would like to apply to deliver this qualification simply click here

For organisations wanting to apply to join the approved delivery network to offer this qualification simply click here



Regulator Ofqual
Qualification Framework RQF
Qualification Reference Number 601/5966/2
Qualification Level 5
Credit Value 24 credits
Guided Learning (Hours) 84 hours
Total Qualification Time (Hours) 230 hours
Duration Completion within 2 years
Structure 3 mandatory units and 1 optional unit
Age Groups 19+
Entry Requirements

There are no formal entry requirements for this qualification however, in order to benefit from the qualification; learners should possess communication skills sufficient to allow them to address the assessment requirements.

First Date for Registrations April 1, 2015
Last Date for Starts December 31, 2025
Delivery Staff Requirements

The assessment and internal quality assurance qualifications are required to deliver this qualification.

If you are unable to provide evidence of the achievement of these qualifications you can submit alternative evidence, eg. reports from other Awarding Organisations that have previously viewed evidence, alongside the completion of the appropriate competency statement for the role you wish to complete accessed below:

Assessor Competency Statement

Quality Assurer Competency Statement

IOEE Studying Membership Eligible Yes
SFEDI Directory Eligible Yes
Registration Fee for Centres (excl. VAT) £132

Learner Support

An initial assessment will be carried out with you by your learning provider where any individual learning needs you may have will be reviewed and appropriate support put in place


Below you will find the unit specification for the qualification setting out both the structure of the qualification and also the content of the units contained

Level 5 Certificate in Delivery of Business Support Services

For additional guides that will support the delivery of the qualification click here