SFEDI Awards operates as a regulated Awarding Organisation within the UK and as such we hold high regard to the standards of professional service we provide to our customers. To this end we operate a number of policies and procedures to ensure that we always operate in a fair and open manner.

Below you will see links enabling you to download our operating procedures for your information.

It is important that you keep checking this page for any updates that may be published to ensure you have the most up-to-date information.

If you have any questions relating to this information or a general request for information then please do not hesitate to contact us via the details on our Contact Us page here.


Version Control Policy

Standardisation Policy

Use of AI Guidance

Quality Assurance Overview

Complaints Policy

Appeals Policy

Conflict of Interest Policy

COI Guidance for Board Staff Contractors and Suppliers

COI Centre Declaration Form for Centres

Whistleblowing Policy

Retention of Records Policy

Registration and Certification Policy

Recognition of Prior Learning Policy

Malpractice and Maladministration Policy

IQA Sampling Report

Invoicing Policy

Exceptional Arrangements

Equality and Diversity Policy

Customer Service Statement

CPD Policy

Complaints Form

Appeals Form

Self-Assessment Policy

Sanctions Policy


Qualification Withdrawal Policy

Qualification Review Policy

Quality Assurance Policy v2.1

Qualification Development Policy

Privacy Policy

Governance Policy

Direct Claims Policy

CPD Record of Activities

Conflict of Interest Declaration Form

Centre Withdrawal Policy

Adverse Effect Policy

Access Policy

A Guide to Internal Quality Assurance

A Guide to Assessment and Assessment Methods