SFEDI Awards operates as a regulated Awarding Organisation within the UK and as such we hold high regard to the standards of professional service we provide to our customers. To this end we operate a number of policies and procedures to ensure that we always operate in a fair and open manner.

Below you will see links enabling you to download our operating procedures for your information.

It is important that you keep checking this page for any updates that may be published to ensure you have the most up to date information.

If you have any questions relating to this information or a general request for information then please do not hesitate to contact us via the details on our Contact Us page here.


Access Arrangements
Appeals Form
Appeals Policy
Complaints Form
Complaints Policy
Conflict of Interest Policy
CPD Policy
Customer Service Statement
Direct Claims Status
Equality and Diversity Policy
Exceptional Arrangements
Invoicing Policy
Malpractice and Maladministration Policy
Recognition of Prior Learning Policy
Registration and Certification Policy
Retention of Records Policy
Whistleblowing Policy